Simon Sinek here highlights the medical profession as an example of poor leadership, and the consequences of this.
Hospitals are run like businesses, and the problem isn't the people giving the care - those people are highly trained. The problem is the way those people are cared for.
We all have to own this, by looking after our teams, and guiding them in doing the same for each other.
The video starts right at the relevant segment and lasts 2 minutes. The ongoing conversation about the human factors involved and how all organisations can create a workplace that inspires our teams is very important too.