Feedback can be one of the most difficult and sensitive processes within any team, but it's something we all have to deal with - after all, everyone's answerable to someone. When we are on the receiving end of feedback, compliments can make us complacent and criticism can damage our self-esteem.
Introduce your your team to the concept that when they receive feedback, not to see it as a simple two dimensional result, rather ask what they can DO with it. In other words, what needs to stay the same as it is now, and what needs to change?
M Krogerus & R Tschäppeler
When you get feedback, don't just think about what went well or what wasn't so good. You have to consider how you are going to react. Organise the feedback you received under the headings of the matrix above. Which criticisms prompt you to take action? Which suggestions can you ignore?
By doing this, you'll be able to take the feedback in the way it was (hopefully) intended & come up with a considered plan of action. You can also use the matrix when constructing feedback for others.